Ocelot+ prioritises the security of your account, implementing an authentication method to safeguard your login process. This article provides comprehensive insights into why a code might be required during login, guidance for the first login, and important considerations for security.

Why Do We Have To Do Authentication?

The authentication method is a critical security measure adopted by Ocelot+ to fortify your account against unauthorised access. This additional layer of protection ensures the integrity and confidentiality of your account.

Key Points to Remember:

  • First Log In:

    • During your initial login, a verification code will be required in addition to your regular login information.

    • This verification code is sent to either the mobile number or email address associated with your Ocelot+ account. You will be able to choose where to get the code.

Ocelot+ Verification Code

  • Incorrect Password Attempts:

    • If you enter the wrong password three times consecutively, your account will be temporarily locked for 15 minutes.

    • This security measure helps prevent unauthorised access by deterring repeated incorrect login attempts.

  • Code Delivery:

    • If the verification codes does not arrive promptly on mobile, try the email option.

    • Ensure you check your spam folder if the verification code email doesn't appear there too.

    • Confirm that the email address or mobile number used is associated with your Ocelot+ account.

  • Code Expiry:

    • The six-digit security code remains valid for five minutes.

    • If the code expires before use, you can click "Resend code" during the login process.

  • Code Request Limit and Consequences:

    • You can request a total of three (3) security codes during the login process.

    • After three code requests or three incorrect entries, a 15-minute block is imposed.

  • Verification Time Limit:

    • If more than one week has passed since your last login verification, you may be prompted to re-verify your identity by entering a new code.


Troubleshooting Login Verification

If you experience difficulties during the authentication process or encounter issues with your first login, submit a support ticket here for prompt assistance.