Before you dive into using Ocelot+, it's important to ensure a smooth login experience. This guide provides helpful information and troubleshooting steps to address common login issues.
Before You Get Started:
Account Eligibility:
Only Ocelot+ customers, free users, or trial users can log in. If you've signed up but don't have an approved account, you won't be able to log in.
Deactivated Accounts:
If you see a "You have no accounts" message, your account may have been deactivated. Learn more about reactivating accounts through our support channels or email us at support@ocelotplus.com.au.
Browser and Device Recognition:
Ocelot+ is designed to operate across different browsers and devices. If you think you are having trouble accessing Ocelot+ because of either your browser or device, please send us a screenshot of the error message at support@ocelotplus.com.au.
Forgot Your Password? Follow These Steps:
From the login page, utilise the password reset option.
You should receive an email with instructions on how to proceed with resetting your password.
Troubleshooting Login Issues:
System Requirements:
Check our system requirements for compatibility here.
Correct Email Address:
If you have multiple email addresses, ensure you're using the one associated with your Ocelot+ account.
Clear Cache and Cookies:
Clear your browser's cache and cookies before retrying the login.
Check Status Updates:
Visit our status page at status.ocelotplus.com to check for any known login issues. We keep this page updated with the latest information. We also update all our users through email so please make sure to save support@ocelotplus.com.au in your contact list so our emails go straight to your inbox not to your Junk/Spam folder.
Network-Related Issues:
If problems persist, try logging in from another network (e.g., cellular) to check if the issue is network-related. Contact your IT department or network administrator if needed.
Browser Settings - Chrome:
Enable third-party cookies in your Chrome settings:
Click the three vertical dots in the upper right, then select Settings.
In the Privacy and security section, click Cookies and other site data.
Ensure "Allow all cookies" is selected.
Additional Login Help:
If you still can't log in after following the steps above, reach out to our support team here.
We are committed to ensuring a seamless login experience for our users. Thank you for choosing Ocelot+!