Overview
Ocelot Plus is cloud-based, so most practices need only a modern computer, a supported web browser and a reliable internet connection, there is no server to install or maintain. This article lists the minimum and recommended setup for every workstation in your practice, plus the extras needed for local integrations such as HICAPS and lab ordering.
Who this is for: practice managers, IT providers and anyone setting up a new workstation for Ocelot Plus.
1. Internet connection
A reliable, fast broadband connection is the most important requirement, because every screen in Ocelot Plus loads from the cloud.
Item | Minimum | Recommended |
Connection type | NBN or business broadband | NBN business-grade (FTTP/FTTC/HFC) |
Download speed | 25 Mbps | 50 Mbps or faster |
Upload speed | 5 Mbps | 20 Mbps or faster (for uploading scans and images) |
Latency | Under 100 ms | Under 50 ms |
Backup | — | 4G/5G failover modem or mobile hotspot |
- Use a wired (Ethernet) connection for front-desk and consulting-room computers where possible; Wi-Fi is fine for tablets and laptops.
- Allow about 2–3 Mbps per active workstation on top of other practice traffic (phones, streaming, equipment).
- Make sure your firewall or web filter allows *.ocelotplus.com.au over HTTPS (port 443).
2. Computer and hardware
Any business-grade computer bought in the last five years will run Ocelot Plus comfortably.
Component | Minimum | Recommended |
Processor | Intel Core i3 / AMD Ryzen 3 / Apple M1 | Intel Core i5 / AMD Ryzen 5 / Apple M2 or newer |
Memory (RAM) | 8 GB | 16 GB |
Storage | 128 GB SSD, 20 GB free | 256 GB SSD or larger |
Screen resolution | 1366 × 768 | 1920 × 1080 (Full HD) or higher |
Tablets | iPad (9th gen) or Android tablet, 10" screen | iPad Air / Pro for in-room use |
Dual monitors are recommended in consulting rooms so clinicians can view the patient record and equipment images side by side.
3. Operating systems and browsers
Use the latest version of a supported browser, with automatic updates turned on.
Operating system | Supported versions | Recommended browser |
Windows | Windows 10 (22H2) or Windows 11 | Google Chrome or Microsoft Edge |
macOS | macOS 13 Ventura or later | Google Chrome or Safari |
iPadOS | iPadOS 17 or later | Safari or Chrome |
Android | Android 12 or later | Google Chrome |
- Internet Explorer is not supported.
- Allow pop-ups from Ocelot Plus so letters, invoices and reports can open in a new tab.
- A PDF viewer (built into Chrome, Edge and Safari) is needed to view and print documents.
4. Peripherals and integrations
Most integrations (Parchment ePrescribing, EyeTalk, MailChimp) run in the cloud and need nothing extra. Equipment, lab and payment integrations run on the practice computer and need the items below.
Item | Requirement |
HICAPS / EFTPOS terminal | Compatible HICAPS terminal connected to the front-desk PC; Windows PC required for the local HICAPS connector |
Lab and lens ordering (e.g. Navis Navigator) | Windows PC with the lab software installed locally; Ocelot Plus writes a data file to a set folder and launches the program |
Imaging equipment (e.g. Hativz WebViewer) | Equipment software reachable from the workstation; opens from within Ocelot Plus via a link |
Printers | Any printer that prints from your browser; A4 for letters, receipt or label printer optional |
Scanner | Document scanner or multifunction printer that saves to PDF/JPG for uploading |
Webcam (optional) | For patient photos and telehealth |
Local integrations need Windows administrator access to install. Contact support before buying equipment if you are unsure it is compatible.
5. Troubleshooting and support
If Ocelot Plus is slow or won't load, check these first:
- Run a speed test (e.g. speedtest.net) and compare it with the minimums above.
- Restart your modem/router and the affected computer.
- Update your browser to the latest version and clear its cache.
- Try another supported browser or another computer to rule out a local issue.
- Check that your firewall or antivirus is not blocking *.ocelotplus.com.au.
Still having trouble? Contact the Ocelot Plus support team:
- Email: support@ocelotplus.com.au
- Phone: (02) 8529 4065